House rules

For Your and Our Safety

Welcome to Van der Valk Hotel Gorinchem. To ensure that your stay and that of others is as pleasant as possible, we kindly ask you to observe our house rules.

Identification at Check-in: A valid identification is required for all guests upon check-in, as requested by our front-office staff.

Age Limit: Check-in is only possible for persons aged 18 and older.

Deposit at Check-in: A deposit of €250 is required for walk-in guests without reservations and for guests who have made reservations on the night, either in cash or by credit card authorization. This rule also applies when checking into one of our suites. The deposit will be returned after checking the room upon check-out.

Maximum Number of Guests: Staying with more people than specified in the booking is not allowed. Visitors are welcome in our restaurants, but not in the pool, fitness, and spa areas.

Fire Safety: Burning candles or incense in hotel rooms is not permitted.

Property Damage: Intentional damage to property will result in liability for the costs and a report to the police.

Smoking Ban: There is a strict no-smoking policy throughout the hotel, including all rooms. Violating this rule will result in a €250 fine. This includes smoking in the room, out of the window, and the use of all types of smoking materials.

Prohibition on Narcotics: The use and/or trade of narcotics and nitrous oxide is strictly prohibited. Violation will result in immediate removal without refund.

Code of Conduct: Please do not cause a nuisance with loud music, inappropriate behaviour, or noise. Respect for other guests is paramount.

Access to Rooms: We respect your privacy but reserve the right to enter your room if we suspect a violation of rules.

Liability for Belongings: The hotel is not responsible for the loss or theft of your belongings. Please use the safe in your room.

Photography: According to GDPR, it is not allowed to take photos of other guests or staff without explicit permission. Photos are considered personal data and require consent for publication.

Violence: Verbal or physical violence against staff or guests is unacceptable and will lead to immediate reporting to the police.

Zero Tolerance Policy: Violation of our house rules will result in immediate removal without warning. Paid amounts will not be refunded, and a paid deposit may be withheld. Offenders may be placed on our blacklist.